Vincent A. White

2520 Hickory Ridge dr             706-332-7626 (C)

Phenix City AL, 36870                                                                                          

                                                                  vwhite@hotmail.com

 

Objective: To obtain a position with a company where I can effectively utilize my skills and experience in Information Technology.

 

Education: A+ CE, Security + CE, MCITP, MCTS, MCSA, MCSE

                                                   Active Secret Clearance, PBUSE Certified, ITIL, CCNA, DISA ACAS Certified DoD 8570 Compliant Base Line (IAT-I)

Chattahoochee Valley Community College                                                                                                                                                     

    Associate, Computer Information System & Cisco 04/2010                                  

                                                   Troy State University

                                                             B.S. in Business Administration, Computer Information Systems  

                                                             Degree expected                                                      08/2016

                                                   Stanly Community College

                        VMWARE VSPHERE: Install, Configure, Manage (V5.5) 

                          Completed               

Work Experience:

03/2016 – Present                 Network System Admin II General Dynamic, Bagram Afghanistan

·  Assisted with Active Directory and Exchange server management including updates, modifications, and account creations.

·  From the Network Operations Command Center (NOCC) monitor, manage and maintain a network of deployed Windows 

·  Experience with MS Windows Server 2008/2008 R2, MS System Center Configuration Manager 2012, MS Active Directory, MS Group Policy, MS Windows PowerShell DNS DHCP and PowerShell.

·  Participates in the development and implementation of network-related procedures and standards

·  Provide the application support toward installation, maintenance of the systems patches and the new releases as directed

·  Maintains current knowledge of relevant hardware and software applications as assigned.

·  Analyzes, administers and maintains voice, video, and/or data communications networks

·  Work with Level 3 administrators to identify corrective actions for complex application and AR system workflow issues

·  Provides advice and training to end-users

·  Experience deploying and configuring McAfee Host Based Security System (HBSS) Perform set up and day-to-day administration support of email system.

·  Experience in active directory tree which includes: Multiple domains, multiple trust relationships/types Group policies OUs Sites 2-factor authentication.

·  Assist in system integration testing, load, testing, stress testing, and user acceptance testing processes.

·  Provides advice and training to end-users

·  Coordinate with Cybersecurity for all Information Assurance matters and support.

·  Participates in special projects as required throughout rotaions

·  Experience in file servers, print servers, network access, System Center Configuration Manager (SCCM), Exchange, virus protection, Windows 7 and desktop applications.

·  Work with customers to ensure desired service level agreements (SLAs) meet agreed upon requirements. 

 

 

 

Work Experience:

01/2015 – 03/2016                 Network Admin II Lockheed Martin, Bagram, Afghanistan

·  Assisted with Active Directory and Exchange server management including updates, modifications, and account creations.

·  Maintain all Remedy related foundation data to include customer, product, and categorization information

·  Working knowledge of CISCO Switches/Routers, Call Manager experience (VOIP), BKG175A and KG175D, understand layer 2 switching and understanding knowledge of layer 3 routing, experience with remedy.

·  Provide the application support toward installation, maintenance of the systems patches and the new releases as directed

·  Work with Level 3 administrators to identify corrective actions for complex application and AR system workflow issues

·  Provide functional direction and technical expertise to less experienced personnel

·  Administer user accounts

·  Duties include design, development, test and evaluation of network products, Local Area Network (LAN) administration for Windows-based operating systems in the Middle East Regions.

·  Provide technical support, training and quality assurance/quality control to associates/ intermediate personnel throughout systems.

·  Install, configure, monitor, administer and maintain servers, printers, scanners and applications.

·  Experience with DoD Information Technology and Security policies, procedures, standards and regulations.

·  Experience in deploying and configuring Quest Active Role Server

·  Experience in the use and support of collaboration tools and remote support tools, such as Live Meeting, Lync, RDP.

·  Provide NIPRnet and SIPRnet computer support for over300 personnel.

 

Work Experience:

04/2013 – 11/2014                 Computer Operator SR, Exelis, Fort Benning GA

·  Serve as Senior Technician, supporting the US Army TRADOC Installation, IMCOM, and Department of Public Works (DPW). Involved in the planning and delivery of customer support and provide software/hardware support and maintenance, i.e. installations, upgrades, configurations, and troubleshooting. Perform initial PC troubleshooting, perform board swap repairs, install software, drivers, Printers, and work stations.

·  Provides advice and training to end-users

·  Interfaced with the Network Enterprise Center (NEC)/G-6/Army Enterprise Service Desk (AESD) on behalf of users and the organization to resolve issues and fulfill action items.

·  Manage IAVA program and analyzes whether IAVAs are applicable to over 4 different systems. Responsible for applying security lockdowns on all system and making sure all system are in compliance with PM guidance.

·  Administer user accounts

·  Provide technical support, training and quality assurance/quality control to associates/ intermediate personnel throughout 4 systems.

·  Install and troubleshoot software/hardware, configuration of both phases of peripherals. Troubleshoot and eliminate user's problems while providing training in response to customer question and concerns, customer assistance is priority. Participates as a team member on Technical Security assignments.

·  Assist with a team on Advise to military personal management regarding IT vision and strategy, technology innovations and enterprise architecture services.

·  Performed monthly administration and maintenance procedures for a detailed inventory database of IT equipment

·  Diagnose along with troubleshooting, repair and resolve problems by responding to customer reported problems in a timely manner. Also apply research to their initial incident beginning point, evaluate their ending pointing, providing customers with feedback.

·  Setup and install software/hardware, perform daily maintenance checks, inquiries and researched results problems concerning computer systems, and any other or all accountable peripheral devices.

·  Performs User account management on over 5 different systems.

·  Replace, change, or modify existing equipment and its components, to include interchanging and connecting regular CAT5 cables and fiber optic cable to network equipments for LAN/WAN functions, provide hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement.

Work Experience:

06/2010- 04/2013               Network Admin II, Lockheed Martin, US Embassy Pakistan

·  Assist and coordinate special projects involving workstations software installs and configurations. Also deployment of exchange 2007, and the upgrade of 2010.

·  Perform initial PC troubleshooting, perform board swap repairs, install software, drivers, Printers, and work stations.

·  Assisted with a team to support over 10 different servers.

·  Experience with DoD Information Technology and Security policies, procedures, standards and regulations.

·  Provides various support functions including limited equipment, escort, inspection, procurement, inventory, and clerical support as needed.

·  Participated in providing protection for the usability, reliability, integrity, and safety of our network and data.

·  Utilize the PeopleSoft Enterprise Portal Application for logging Time.

·  Work in a on call flexible 12 hour 24/7 environment.

·  Troubleshot client side software and hardware issues – often in high visibility situations for VIPs.

·  Knowledge of solutions architecture, including leveraging technologies such as server virtualization, high-availability clustering, and system design.Utilized several methods of logging for software and hardware related issues, as well as the solutions for them.

·  Assisted with Active Directory and Exchange server management including updates, modifications, and account creations.

·  Created and configured new user accounts and modified existing ones for Windows Vista, XP, and Windows 7

·  Knowledge of Defense Message System and assisting with contingency restoration plans and exercise scenarios.

·  Performs functions as required in support of the DoD Information Assurance Certification.

·            Knowledge of Microsoft Exchange Server including functionality, planning considerations, directory configuration, considerations in using public folders, advanced security issues and troubleshooting tools, using knowledge of Microsoft Exchange Server and the Microsoft SQL Server..

·  Assisted with network infrastructure and maintenance including server upgrades/maintenance, printer issues, workstation maintenance, switch/router maintenance.

·  Hands-on training for the administration and support of an advanced level network in tactical military environments.

·  Perform system maintenance on both hardware and software; evaluate, test and integrate upgrades, and utilize VMware daily.

·  Provide services in the following areas  Active Directory 2003, 2008, 2010, File and Print sharing, Application server support, Client-side OS support, Email services, Security and Spyware protection services, Virus protection, Firewall configuration, & Backup and Recovery services

·  Experience with re-keying Crypto, Rekeying Radios, and assisting Tech Controllers.

·  Utilizes personal computing hardware and software word-processing, spreadsheet, and database applications to perform basic duties including documentation, reporting, scheduling and user support.

·  Learned extensively about Network Management and Administration, including operation, maintenance, troubleshooting, repair, monitoring, and upgrading of multiple server types operating in many different environments

·  Participate in incident management providing Tier I and Tier II support

·   Utilized several methods of logging for software and hardware related issues, as well as the solutions for them.

·  Manage, update, and maintain cell phone services with utilizing MSC SimManger,and Blackberry support.

·  Assisted and trained on the structure of the Internet, security issues data transmission, and the OSI model. Knowledge of operations, integration, interaction, installation, configuration, and support of how Microsoft operating systems and applications products interact on a network.

 

 

11/2010-06/2011Client Support II, Islamabad Embassy, Pakistan Lockheed Martin

 

·              Advised senior leadership on network infrastructure and maintenance including server upgrades/maintenance, printer issues, workstation maintenance, switch/router maintenance.

·              Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.(Remedy)

·              Maintained the resetting of email passwords with in Outlook, completed email clients, and assisted in updating email distribution lists.

·              Experience with Microsoft Systems Management Server (SMS)

·              Knowledge of Active Directory 2003, 2008, 2010 and Exchange 2003, 2008, 2010. Windows server 2003, 2008/r2, 2012 and accounts related to those servers.

·              Maintained, monitored, and repaired servers including Active Directory, Exchange, Primary and Secondary Domain servers.

·              Trained with current network administrators to assist with daily network tasks including server management, hardware repair, and monitoring.

·               Trained at Cisco VoIP course when issues arose concerning Teleconferencing.

·              Experience with configuration and administration of HP Performance Center.

·              Provided support to Windows XP and MS Office users; to include installation on any subsequent releases/upgrades.

·              knowledge of creating and maintaining processes to implement and sustain effective configuration management of the enterprise network and infrastructure

·              Provided technical, operations, and training support to users to personal computers either by telephone or on-site relative to desktop hardware and software packages.

·              Reported security violations and incidents in accordance with U.S. Army regulation.

·              Ensure users receive initial and annual IA awareness training

 

 08/2006-11/2010                    Computer Specialist, Columbus Consolidated Government, Columbus GA

·                     Perform Helpdesk functions such as assigning, modifying, and deleting passwords and user privileges and profiles in Active Directory. Answer incoming calls from supported customers collect information, entering information collected into a Database automated system. Employ systems management process for remote sites utilizing Dameware Development. Assist with application implementation and daily handling of priorities for the completion of assigned daily tasks. Create and manage passwords and accounts in Lotus-notes.

·                     Familiarity with PeopleSoft ERP solutions, with preference given to PeopleSoft Application FSCM for out outline areas.

·                     Research and document hardware, software, network and peripheral related problems for a 2,000 user, 15-site government environment while maintaining a high level of customer satisfaction. Backup and restoration of sensitive data as needed.

·                     Maintained the resetting of email passwords with in Outlook, completed email clients, and assisted in updating email distribution lists.

·                     Provided production problem diagnosis and technical, and processes support to project team

·                     Provide both basic and advanced problem determination for Windows XP/7 users experiencing complex personal computer operating system and application errors. Performing initial client workstation diagnostics and troubleshooting of client workstations.

·                      Utilize and assist over 200 users in Citrix virtualization, networking and software such as (GoToTraining, GoTowebinar, GoToMeeting).

·                     Support, maintenance, VoIP (Voice over IP System) such as assign IP address, program Cisco phone, Ghost casting PC’s and laptops. Implement software patches such as windows update, security fixes.

·                     Perform and troubleshoot issues in VM Thin client environment such as provided for over 100 users with their own desktop that they can customize to suit their needs and access from anywhere or provision desktops that are more restricted and revert to a known consistent state upon log-off. Deploy VMware Virtual Desktop Manager (VDM) to manage user access to centralized virtual desktops, Give each end user an isolated virtual desktop and help to eliminate the availability and performance problems associated with shared application technologies. Create directories on server and share drives, granted permissions to user or dept head.

·                     Developed and documented a new operating system deployment process utilizing Symantec Ghost, increasing overall productivity while decreasing turnaround time.

·                     Developed and documented a new systems management process for remote sites utilizing Dameware Development and dynamic IP addresses, which reduced the amount of on-site service calls made to remote locations and reduced costs on static IP address leasing.

·                     Troubleshoot and configured surveillance equipment including CCTV, Logitech, Night Owl, and Dome Security Camera systems for Courthouse’s, Marshall Departments, and SOHO. 

 

Skills and Awards:

·                     Highest award as the #1 Communication 2011-2012 Department of Defense for achievement in information management and information Technology, Chief Information Officer Team of the year by LTG P.K. Keen, U.S Army Chief, Office of the Defense Representative-Pakistan. Provided exemplary communications and infrastructure support to ODRP. Assisted in improving the reliability and capability of ODRP communications and continue to impress.

·                     Proficient in Cisco applications, VPN, WLAN, VLAN’s, DSL, Utilizes knowledge of Microsoft Office application software, Knowledge of LAN/WAN Topologies, Windows server 2003, XP, Windows VISTA, Windows 7, and Networking repair.

·                     Ability to implement and configure DNS, DHCP, WINS

·                     Experience with installing various Operating Systems such as Windows 7, Windows 8, Windows 10

·                     Knowledge of and skill in applying configuration management concepts and methods, practices, network topology concepts; network optimization techniques

·                     Knowledge of Radio Frequency (RF) hardware/software devices and the ability to perform minor repairs or configurations.

·                     Knowledge of Active Directory 2003, 2008, 2010 and Exchange 2003, 2008, 2010. Windows server 2003, 2008/r2, 2012 and accounts related to those servers.

·                     Knowledge of IBM’s Customer Information Control System (CICS) and Virtual Telecommunications Access Method (VTAM) Printer Support System (VPS) to restart printers and printer output.

·                     Attended a Cisco Router and Switches course to continue expanding knowledge on network infrastructure maintenance, management, and administration

·                     High technical skill with computer hardware and software troubleshooting, maintenance, and installs

·                     Capable of explaining complicated concepts to users with little or no technical experience

·                     Maintained a reputation for being able to find effective solutions under pressure and time constraints to solve problems saving time and money

·                     Skill in applying storage management practices and assignment of resources and file management techniques

Customer Service

·  Frequently requested by name to assist customers on difficult problems

·  Excels at assisting users, meeting all of their needs and going beyond expectations

·  Employs tact to resolve situations agreeably when dealing with unsatisfied customers.

·  Adapts to customer needs and capable of translating the customers of their problem into a solvable technical problem.

·  Capable of explaining complicated concepts to users with little or no technical experience.

·  Experienced with troubleshooting client side issues across multiple inter-connected networks and systems.

·  Knowledge of NIPR and SIPR regulations and specific

·  Great over the phone troubleshooting and excellent customer service skills.